Terms & Conditions of Use.

Welcome to smarttags.co.nz

Smart Tags NZ Ltd grants you access to make personal use of this site provided you do not download or modify any portion of it without the express written permission of Smart Tags NZ Ltd.

Site content may not be reproduced, duplicated or sold in whole or in part without the express written permission of Smart Tags .

You may not use any logo, graphic or proprietary trademark without the express written permission of Smart Tags or the legal owner of that logo, graphic or proprietary trademark.

Your Account

Customers are responsible for maintaining the confidentiality of their account details and password details (if applicable).


Smart Tags may provide hypertext links to other web sites for your convenience. No warranty is made or any liability accepted for the accuracy of the links or the content of the linked pages.

Accuracy of Information

Whilst every effort is made to ensure the accuracy of the information contained in this site Smart Tags does not warrant that the information supplied to it and contained in the product descriptions and/or wine reviews is error-free.

Privacy Policy

1. General information

This policy seeks to ensure that personal information (any information about an identifiable individual) is managed by the Smart Tags in a way that is legally compliant, ethical and adheres to industry best practice.

This policy is for customers of Smart Tags (“the Company”). For the purpose of this policy, “the Company”, “we”, “our”, or “us” means Smart Tags NZ Limited and/or any related entities where they engage directly with customers.

Where legislation, regulations or governing authorities differ in the application and or interpretation of privacy requirements, those rulings shall supersede those set out in this policy. The Company will update this policy when our information handling practices change, or when required to do so by law. Any revised policy will take effect when it is published on our website.

2. Kinds of personal information we collect

The information collected by the Company will depend on the products, services or information you ask us to provide to you, and the nature of the dealings you have with us. This will include (but is not limited to) information to confirm your identity and contact details such as your physical address, mailing address, email and contact phone numbers. In establishing a customer relationship additional information related to bank accounts, credit information and reference checks may also be requested. By providing the Company with your personal information, you consent to us using and disclosing it for the purposes set out in this policy.

3. How we collect personal information

Where we can, we will collect information directly from you. Such information is collected in a number of ways including but not limited to:

• When you make an enquiry, complete an application or request an order for any of our products or services.

• Through your communication with us which may include emails, letters, phone conversations, meetings, or other correspondence between you and our representatives.

• Through other interactions with our websites, social media or direct marketing material.

• When you otherwise interact with the Company or disclose personal information to it.

As well as collecting information directly from you, where required, we also collect information from third parties in circumstances where we have your consent, are legally required to do so or have a permissible business requirement to do so. Examples of third parties include credit reporting agencies, law enforcement agencies and other government entities.

4. Cookies and how we use them

We (and authorised third parties) may use cookies and tools, such as web beacons and web server logs, to collect, store and monitor visitor traffic information and actions on our website. Cookies are small data files which are placed on your computer that allows our websites to “remember you” when you return to our websites. These cookies and tools are not used to record any personal information.  They do record IP addresses which combined with other data may be considered personal information. Third party services may have their own privacy policies. We store your cookie information for XXX months.

The information collected by these tools may include geolocation data, the IP address of the device you are using and information about websites that IP address has come from, the pages accessed on our website and the next website visited. We may use and combine this information to maintain, secure and improve our websites, enhance your experience when using our websites, display and deliver relevant content, services and advertising and understand the effectiveness of our marketing and advertising.

If you want to prevent cookies being used, you can change your browser settings to disable cookies. However, you may not be able to access parts of our website or you may experience reduced functionality when accessing certain services.

5. How we store and secure personal information

We keep your hard-copy or electronic records on our secured premises and systems or offsite using trusted third parties. Our security safeguards include:

  • We train and regularly remind our staff of their obligations with regard to your information.
  • Taking precautions with overseas transfers and third parties: when we send information overseas or use third parties that handle or store data, we ensure that appropriate data handling and security arrangements are in place.
  • We ensure system security protocols are in place to protect your information so that when you transact with us on the internet via our website or mobile apps we encrypt data sent from your computer to our systems .
  • We have firewalls, intrusion detection systems and virus scanning tools to protect against unauthorised persons and viruses accessing our systems.
  • We limit access by requiring use of passwords.
  • Where practical, we keep information only for as long as required (for example, to meet legal requirements or our internal needs) and destroy information that is no longer required.
  • Where credit card information is required, our processes for recording, managing and using credit card details are designed in alignment with global PCI Security Standards.
6. The purposes we collect, store, use and disclose personal information

We collect, use, disclose, store and retain your personal information so that we can carry out our business activities and functions and to provide you with our services. The type of information about you that we will collect, use, disclose, store and retain will depend on our relationship with you, the types of products or services you request from us and our legal obligations.

The purposes for which we collect, store, use and disclose personal and credit-related information is so that we can:

  • Establish your identity and assess applications for products and services;
  • Provide products and services to you;
  • Send information and communications requested by you;
  • Manage our relationship with you;
  • Manage our risks and help identify and investigate illegal activity, such as fraud;
  • Conduct and improve our businesses and improve customer experience;
  • To update our records and ensure contact details are up to date; and/or
  • Comply with our legal obligations and assist government and law enforcement agencies or regulators where required.
7. Access and correction of personal information

If you wish to seek access to the personal information we may hold about you, please contact our Privacy Officer using the contact details set out below. Where we hold information that you are entitled to access, we will try to provide you with a suitable and secure means of accessing it such as via direct email or courier.

Where you are not entitled to access personal information under the Privacy Act, for example if it would breach or have the potential to breach another individual’s privacy rights, we will provide a reason for the refusal.

If you believe that the personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. Depending on the nature of the changes requested, we may ask for further confirmation of identity and/or that the request is submitted in writing for audit and compliance purposes.

8. Complaints process

If you believe that we have breached, or potentially breached our privacy obligations, please contact the Privacy Officer in the first instance using the contact details set out below. Depending on the nature of the breach or potential breach, we may ask for further confirmation of identity, details of the complaint and/or that the request is submitted in writing for audit and compliance purposes.

9. Disclosure to third parties

We may disclose your personal or credit-related information with third parties where this is permitted by law or for any of the purposes mentioned in section 5.

Third parties include:

  • Parties to whom we outsource certain functions (e.g. financial institutions).
  • Auditors, compliance regulators, government agencies and departments.
  • Any other third party with your prior authorisation for such disclosure.

Shipping & Returns Policy

1. General information

information required

2. Second information

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3. Third Information

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4. Fourth Information

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5. fifth information

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